Frequently asked questions

How TatakVerified works

Answers about finding a clinic, using your HMO card, and our TatakVerified seal.

Is TatakVerified free to use?

Yes. Searching and messaging clinics is free for patients. We don't charge booking or consultation fees; you deal with the clinic directly.

Does a listing guarantee the clinic will accept my HMO card?

Listings show which HMOs a clinic accepts based on our latest information. But accreditation changes, and it can depend on the doctor or your plan. Always confirm with the clinic and your HMO before you go.

What does the TatakVerified seal mean?

The clinic passed three checks: business permit and applicable license, HMO accreditation confirmed directly with the clinic, and correct address and contact details. The seal can't be bought.

What does FEATURED mean?

It's a paid placement that shows the clinic higher in the list. It isn't a quality rating, and it's only available to clinics with the TatakVerified seal.

What is an LOA and do I need one?

An LOA (Letter of Authorization) is approval from your HMO for certain services, such as some lab tests or procedures. Requirements differ by HMO and plan, so check your HMO's app or hotline before you go.

What should I bring?

Usually your HMO card, a valid ID, and an LOA if your HMO requires one. It also helps to message the clinic first about schedules and requirements.

PhilHealth isn't an HMO. Why is it listed?

Right, PhilHealth is government health insurance, not an HMO. We show it separately so you can see which hospitals and clinics are PhilHealth-accredited.

I found incorrect details. How do I report it?

Use "Report a problem" on the clinic's page, or message us through the Contact page. We'll fix it quickly.

I own a clinic. How do I get listed?

Basic listings and verification are free. Go to the For Clinics page to claim or add your clinic.

Still have a question?

Message us, or start searching for a clinic that accepts your HMO.